At this point in time one of the factors in a small businesses success is determined by their access to technology, even small craft based businesses rely on technology now. Technology can be the dividing line between large successful businesses and the small mom and pop neighborhood business. If you want to beat your competition in 2016 you need to embrace new technology, it could turn out to be the contributing factor to your success. Put together the right business plan along with the right technology and you’ll be at the top of your game.
So what are some of the business technology trends in 2016? Here are just a few of them:
Just over a year ago there was a study done that concluded that more than 60% of office workers will work from home by the year 2022, that’s only 5 years away. The reason this hasn’t happened sooner is that the productivity applications and collaboration platforms aren’t quite developed enough to make it feasible. This doesn’t mean breaking up a highly successful team, it just changes the manner in which they work together. Not to mention the massive cost savings by not having to lease office space any longer. Here is a video explaining how it will work.
Customer Service is Online
Communication with your customers is vital to your success, and customer service is enhanced by offering more options to communicate. If your customers can easily reach you in a variety of ways that works for them it is better for everyone. Set up a chat service on your website, have easily accessible phone numbers and don’t overlook social media as a way for clients to reach you.
Flexible Payment Systems
Like communication, payment methods have certainly come a long way. It used to be only cash or check not too long ago, now with more and more people shopping online there is now several different methods to make payments. Credit and debit cards, Apple Pay, Google checkout, PayPal and even accepting the virtual currency Bitcoin. If your business is eCommerce be prepared to take any or all of the mentioned payments.
Smart inventory management
There used to be a time where businesses didn’t really track their inventory. That is virtually unheard of today, it is often integrated into your POS system and you have your inventory counts at your fingertips. Don’t allow poor tracking to stop you from making sales or interrupting cash flow. Use a smart inventory system to keep track of everything.